You can reach us anytime by using the contact form on this page or emailing our support team directly. We’re always happy to help.

📧 support@leonye.co.uk

For faster support, please include your order number if you have one.

We usually reply within 24 hours, Monday to Friday. During busy periods, responses may take slightly longer — but every message is answered.

You can contact us for:

• Order tracking & delivery updates
  
• Product questions (dog & cat accessories)
  
• Returns, refunds, or replacements
  
• General enquiries about Leonye
  

No question is too small 🐾

Yes. Leonye provides full post-purchase support. From dispatch to delivery, we’re here to assist you at every step.

Yes. If your order hasn’t arrived within 20 business days, please contact us and we’ll investigate immediately.

Absolutely. Your information is kept 100% private and secure and is used only to assist with your enquiry.

Real people. Every message is handled by a human support team who genuinely care about you and your pet.

Because we’re a pet-first brand. If there’s an issue, we focus on solutions — not excuses.